Bronze SLA

• Unlimited telephone support Monday to Friday during office hours: 08.30 to 17.30 (excludes bank holidays/public holidays).
  
• Covers labour charges on any hardware problems/failures you might encounter.
• An engineer makes a service visit within a specified time if the problem is not resolved via phone/remote access.
  
• Daily remote monitoring and administration of your network system. (broadband req.)
• A yearly PC MOT service. Cleaning the inside of your PC to reduce wear and tear and a general check over.
• All hardware is chargable, unless under warranty.

This is just a brief outline of what is covered under Bronze. Most contracts are tailored to suit each companies requirements.