Simply put, we take the stress and hassle out of IT.
We can deal with almost any IT related problem. All of our services are flexible, so you decide the level of cover necessary. We have a reliable and cost effective support infrastructure, meaning we can offer everything required for both small and large companies.
Pay-as you-go support
- No contract, no ties, just IT support when you need it.
- On-site, telephone or in-house charged at the normal hourly rate.
Pre-pay Support
- No contract, no ties, just buy a block of call-outs in advance, and use them as and when you need them.
- Can be used for maintenance or housekeeping, you decide.
- Limited telephone technical support.
Telephone/Remote Support
- Unlimited telephone support including remote users.
- Remote network/server administration. (Broadband req.)
- Remote support to client PC's. (Broadband req.)
- Preventative maintenance.
- On-site visits charged at an hourly rate, but no call-out charge.
Contractual Support (SLA)
Offering various levels of the following -
- Guaranteed priority response times.
- Unlimited telephone support including remote sites/users.
- Proactive and reactive support.
- Daily remote network/server administration. (broadband req.)
- Daily preventative maintenance.
- Remote support to client PC's. (broadband req.)
- No hourly charge/call out for maintenance work.
- Support for remote users.
- Discounted hourly rate for Non-maintenance work.
- Facility to add or remove equipment from cover.
- Optional printer cover.
Further information on the SLA's can be found below, but if you would like to discuss the support options please email us or telephone - 0870 749 7801.
What is an SLA?(Service Level Agreement)
SLA's define the level and quality of service client's can expect from Goldfield and are designed to provide an annual rather than per-incident service.
Goldfield's aim is to establish long term associations with all customers in order to provide a far more comprehensive service.
Please Click the relevant icons below for a brief breakdown of what each service level offers.
